Management Software Portal – Privacy Notice


This Website is operated by Carrier Fire & Security EMEA B.V., as the Data Controller, with its head office located at De Kleetlaan 3, 1831 Diegem, Belgium. You can contact us via email: Privacy[@] for any question regarding your privacy.

Carrier Corporation and its subsidiaries and affiliates (collectively, “CARRIER”), including Carrier Fire & Security EMEA B.V., are responsible for the Portal and related Services and are committed to protecting the privacy of those who use it.  CARRIER has implemented technical, administrative, and physical measures to safeguard any Personal Information that we may collect (Personal Information is defined as “Information and data that is related to any identified or identifiable natural person “).

At the sole initiative of CARRIER, this Privacy notice may be updated from time to time.  Modifications to this Privacy Notice will be posted online and your continued use of the Portal and related Services after changes have been posted will constitute acceptance of the changes.  If you have objections to the changes, email Privacy[@]


1. What Personal Information does CARRIER collect?

To create an account in the Portal, CARRIER requires the following Personal Information about you as an employee of CARRIER Customer in charge of the user administration of the Portal:

  • Your first and last name;
  • Your email address;
  • Your address (optional)
  • Your (company) phone number (optional).

You will not be able to register without providing such Personal Information.  This information is provided by your company to CARRIER so that CARRIER can create accounts in the Portal.

CARRIER may use cookies on its Portal. Cookies are small text files sent to and stored on users’ computers. We use cookies to allow the Portal to recognize repeat users, facilitate users’ access to the Portal, and allow the Portal to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this Portal or any CARRIER website, you should adjust the settings on your browser program to deny or disable the use of cookies. However, denying or disabling cookies or similar technology may prevent you from accessing some of our content or using some of the features on the Portal.


2. What additional Personal Information does CARRIER Processes ?

CARRIER stores any information, including Personal Information, that you enter into the Portal regarding other employees or contractors of your company and End-Users, as well as any other third party:

  • With regards to End-Users:
    • Site Name
    • Company name
    • Contact email
    • Home address


3. How does CARRIER use the Personal Information it collects?

Except where used to fulfil a legal obligation, our use of your Personal Information will be only for legitimate business interests as set out below. Any Personal Information collected will only be used to:

  • provide the information, item, or service you have requested;
  • communicate with you about products, services, and events relating to CARRIER;
  • improve our products, services, software and applications;
  • verify your identity to ensure security for one of the other purposes listed here;
  • ensure or enhance the security of CARRIER’s electronic systems;
  • protect against fraud;
  • screen against sanctions and antiterrorism lists as required by law;
  • respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss;
  • support the sale or transfer of all or a portion of our business or assets (including through bankruptcy); and/or
  • conduct investigations to ensure compliance with, and comply with, legal obligations.
  • Providing support


4. Where does CARRIER store your information?

Because CARRIER is a global company with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another in order to accomplish the purposes listed above. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary.  If you do not want your information transferred to other legal entities or transnationally, including to countries that may not have been deemed “adequate” by the European Union, please do not provide us with Personal Information.  If you choose to provide us with Personal Information, we will treat that action as consent to transferring Personal Information to other companies and other countries as described in this notice. 

CARRIER subcontracted the hosting services related to the Portal to Gamanet a.s. in Slovak Republic.


5. Does CARRIER share the Personal Information it processes with any third parties?

CARRIER will not sell or otherwise share Personal Information outside the CARRIER group of companies, except to:

  • service providers CARRIER has retained to perform services on our behalf.  CARRIER will only share Personal Information with service providers whom CARRIER has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
  • comply with legal obligations, including but not limited to in response to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss; or
  • support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).


6. How long does CARRIER retain Personal Information?

CARRIER will retain Personal Information as long as needed to comply with its contractual and legal obligations. If the Personal Information is not subject to contractual or legal obligations, CARRIER will retain the data for as long as is required for the original purpose for which it was collected, as defined above.


7. How can you access, correct, or change Personal Information?

CARRIER allows you to access, rectify, modify or erase information submitted to CARRIER or to report problems with the application or to pose questions or concerns by contacting: Privacy[@]



Parents, Guardians, and Children: Our Portal is intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. CARRIER does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this Portal.


8.1. Users from California:

If you are a resident of California, effective January 1, 2020, you have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”), including the right to:

  1. know what categories of personal information about you we have collected and used, including how the personal information was collected and the purpose for the collection and use;
  2. know what categories of personal information are being sold or disclosed to third parties and, if sold or disclosed, the categories of third parties receiving it;
  3. access specific personal information collected about you;
  4. request that your personal information be deleted.

Requests to exercise rights under the CCPA are subject to verification by CARRIER and are also subject to certain restrictions provided by the CCPA. We will not discriminate against California residents for exercising any of their applicable CCPA rights. While California residents have the right to opt-out of the sale of their personal information under CCPA, CARRIER does not sell personal information to third parties. If our practices change, we will update this Privacy Notice and take any necessary action to comply with applicable law.

California residents who wish to exercise their CCPA rights can contact CARRIER at privacy[@] or use the webform located here. You can also contact us at 1-833-617-0050. When contacting us to exercise your rights, please put “California Privacy Rights” in the subject and body of your request and describe the nature of your request.

Annually California residents may request and obtain information that CARRIER shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which CARRIER shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to privacy[@] with “California Shine the Light Privacy Request” in the subject line as well as in the body of your message.


8.2. Users from the European Union and other countries with privacy laws:

You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information and seek data portability under certain circumstances. To contact CARRIER about a request to access, correct, erase, object or seek restrictions or portability, please use the contact methods indicated at the end of this notice.


8.3. Users from the US:

CARRIER does not collect Social Security Numbers through this Portal.


Contact with CARRIER

CARRIER does not use the Personal Information processed in relation to the use of the Portal to contact you except in response to a direct inquiry or in accordance with the above-mentioned provisions.

If you have any comments or questions with regards to your privacy or the privacy of any individual whom you enter Personal Information into the Portal, please email Privacy[@]



Last update: December 21, 2021